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Domestic Helper Services

We provide reliable domestic helpers that are extensively interviewed and have proven and verifiable track records for your selection. We understand domestic helpers who come to work in Malaysia are required to live at the employer home.

As such it is even more crucial to have domestic helpers that come to Malaysia with the right mindset and work attitude. Employer are also given a crash course on how to integrate domestic helper into the family which is crucial to ensure cordial relationship during her 2 years of employment.

On request, home-based training is available to further help the domestic helpers to quicker integrate into the new working environment. After deployment of the domestic helper, we continue to provide follow-up consultation and counselling of all domestic helper and employer related issues. Hence employer and domestic helper can rely on Mutiara Maju’s consultants to mediate all matters.

Understanding Employer Needs

We listen to employer needs, and may calibrate the needs to ensure they are realistic and achievable.

It is important for employer to prioritise their needs based on what is most important to the least. This will enable our consultant to short-list the right domestic helper for your interview and selection.

 Some typical employer needs are 1) taking care of elderly/ sickly, 2) taking care of children/toddler, 3) housekeeping, 4) cooking, 5) caring of pets (e.g. dogs, cats), 6) sending and fetching of children to/from school/ child care etc.

We have large database of domestic helpers that will be able to meet any employer needs.

This is also the time our consultant clarifies the contracts and fees payable for hiring of domestic helper.


Selection and hiring of domestic helper

Once employer needs are understood, our consultant will begin the review and selection process of domestic helpers that meet these needs. Our domestic helpers come from Philippines, Indonesia, Cambodia and Sri Lanka.

Employer can search the Domestic Helper’s Biodata in our website and then the list of shortlisted domestic helpers is then given to employer for review, interview and selection. This process can be done via digitally via email, WhatsApp, skype or in person at our office. The interview will be by phone or video call depending on internet accessibility of the domestic helper home country.

Once the domestic helper is selected by the employer, our consultant will begin the hiring process according to Department of Labour Peninsular Malaysia, Ministry of Human Resource guidelines

Domestic helper deployment and follow-up

Upon issuance of VDR (Calling Visa) by  Immigration Department of Malaysia, the domestic helper shall then enter Malaysia for the medical examination. Upon approval of medical examination, work pass shall be issued and domestic helper is then formally deployed to the employer.

All contractual terms and agreements are reinforced upon deployment of the domestic helper.

After 2 to 4 weeks, our consultant will make a courtesy call or visit (on request) to follow-up on progress of the domestic helper with the employer family and provide counselling as appropriate